Even the most talented and intuitive designers are unlikely to absolutely know what their client wants and nail it on the first attempt. We don’t expect that to happen, and would hope that if the first draft doesn’t immediately set fireworks off then you’d be able to explain what you do and don’t like about it, making it easier for us to produce other concepts. If, after a certain period of time, neither party feels as though we are getting anywhere, we will gladly refund your deposit in full. It’s important to note, however, that this refund prohibits any of our concepts from being used.

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